KARACHI: Metropolitan K-Electric (KE) electricity provider is taking initiatives to match other technologically advanced organizations.
In an effort to modernize its customer service, KE has launched a mobile app that will allow consumers to lodge complaints, locate the nearest customer care center and access their history of billing, said a press release issued by the power utility.
The app is available on the Play Store and Apple Store. After subscribing to the app, consumers will “have access to a number of features such as historical data billing details, duplicate bill downloads, and integrated comparative graphs of unit consumption,” read the press statement.
“Other features include updates of live power status, the ability to report power theft, and complaint lodging. Consumers can also use the app to locate their closest customer care centre,” he added.
“We have always believed in providing our customers with state-of-the-art solutions,” said a spokesman for KE. “We already offer a wide range of avenues for addressing consumer requests from 30 customer care centres across its network, as well as one of the largest state-of-the-art consumer experience platform call centres.”